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white papers cusomer service surveyCustomer Service Experiences Survey
Find out which companies rate best and worst for customer service, how often customers interact with customer service, what channels customers prefer to communicate through, Customer attitudes in regards to IVRs, what affects a customer's perception of a company's customer service and much more.
white papers call center salaryCall Center Salary and Business Survey
We are pleased to present the findings of a comprehensive salary survey of management-level positions in IT, call center, and customer service. The survey was undertaken by Jacada during the second half of 2013 and included 130 participants*. The survey examined a three-year window of salary ranges, including bonuses and raises, with the goal of providing a snapshot of current salary earnings and future expectations

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