Zendesk Ticket Guidance
Add Guidance and Workflow within Zendesk to Ensure Efficient Ticket Resolution
Installation is Only a Click Away
Jacada Ticket Guidance is easily installable directly from within the Zendesk Appstore. Your subject matter experts can quickly use a graphical “drag and drop” environment to easily build flows to guide your agents with the next best action to resolve the ticket. Changes can be made in real-time ensuring constant improvement of your interactions.
Installable directly from within the Zendesk Appstore!
Support tickets are growing increasingly complicated, with agents needing to understand complex product configurations, technical troubleshooting and multi-vendor solutions. Without the relevant know-how, agents are unable to deliver effective ticket resolution, increasing both customer and agent frustration.
Why not consider advanced Ticket Guidance? Jacada Ticket Guidance embeds agent guidance and scripting directly within Zendesk while working on a ticket. Agents are guided step by step on the most efficient route to resolve complex tickets, resulting in a far more efficient work process and a marked increase in resolving the issue correctly the first time.
- Fast and effective ticket resolution, regardless of complexity level
- “Next-Best-Action” capabilities all within the ticketing system you already love
- Agents are transformed into technical support experts, dramatically reducing training time
- Easy and quick installation
- The ability to pause and resume the script when a call is dropped or interrupted.
- Ability to integrate to backend systems to pull relevant personalize data.
- Happier customers