Jacada Smart Agent Desktop is a new and improved workspace for Customer Service Representatives that focuses on delivering unification, automation, guidance and real-time assistance. Any one of these features can be deployed as a standalone product or combined to make up the ultimate Smart Agent Desktop. Made up of multiple features detailed below, Smart Agent Desktop provides the agent with an improved working environment to enhance the interaction between the CSR and customer.
While terminology may vary by vendor or industry, we can broadly describe intelligent agent engagement as encompassing:
Intelligent Agent Engagement
Keep your desktop, onboard a Smart Assistant to drive Intelligent Automation.
Intelligent Automation coupled with a Unified Agent Desktop