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Digital Customer Service

Connect your digital customers to your call center and save time and money

Channel hopping is the new normal and the Internet of Things (IoT) revolution will add a variety of new touchpoints and customer service scenarios across devices, kiosks, appliances, connected cars and wearables. Allow us to help you shift from a reactive to proactive mindset by seamlessly connecting digital channels to your contact center

Visual IVR

connect website to call center step1

In many cases, the Website self-service remains disconnected from the contact center and a frustrated customer that did not resolve his issue on the Website, finds himself starting the entire process again, when calling the contact center.


connect website to call center step2

Before calling, customers usually find your number on the Contact Us page on your website. Why not start the interaction right there with Visual IVR, instead of sending the customer to navigate the traditional IVR? Because scanning a visual menu is a lot quicker than listening to one..


connect website to call center step3

By providing visually guided IVR menus on your website you will enable users to quickly select the options they need, saving them time, and you money.


What should you look for when implementing a Visual IVR to your Website?

  • Visual IVR for your Website should be up and running in days as you will be reusing exiting IVR scripts.
  • Existing IVR, CTI and Chat infrastructure should be reused and integrated easily to your website.
  • In parallel to the Visual IVR experience, a call back, hold time and chat options should be offered.
  • Broader self-service menu capabilities with a drag & drop mechanism to create new flows and the ability to use alphanumeric information.
  • A seamless connection to the contact center should be enabled, so the agent can pick up the call where the customer left off, without needing to repeat information.

Visual IVR Demo    Learn More

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