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It's all about the next best action!

Jacada Advisor helps call centers achieve excellent customer service by providing the next best action for the agent, simplifying applications and automating redundant or repetitive tasks. Jacada Advisor enables agents to focus on the customer, not the system, so that customers receive an optimal solution to their query in the shortest time possible.


Contact center agents are struggling with application complexity: Those cumbersome applications that require them to navigate multiple complex screens, just to get basic customer information. And while they search for answers buried deep in the applications, the seconds keep adding up and the customer loses patience. The problem is, most of these applications were never built for the broad needs and real time demands of a contact center. The accuracy and speed with which your agent understands the issue and provides the answer can be the difference between an angry and a satisfied customer.

Happier customers means increased loyalty, ultimately improving your retention capabilities and increasing your revenue opportunities.


You need next best action guidance if...

  • Your customer service experience is suffering because of application complexity
  • You want to have the capabilities of your best Agents mirrored to all your Agents
  • You want to lower Average Handle Time
  • You want to significantly reduce Agent training costs

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