Jacada® Agent Scripting V6.0 continues the company’s heritage of innovative product development by providing a next generation call center scripting and customer experience process flow product.
“We are excited about creating what we believe to be the industry’s most powerful and dynamic call center scripting product. Early adoption by our customers has been encouraging, and the results they have achieved using the product have been astounding,” said Tom Clear, Jacada’s CEO. “We have been able to deliver this in a software product that can be used off the shelf with any existing environment and requires minimal ongoing support.”
Utilizing an intuitive graphical drag-and-drop environment, call center scripts and business rules are created graphically instead of through coding. Scripts can be instantly deployed to agents through a thin-client interface, monitored in real-time and then adjusted based on immediate feedback. By continuously refining interactions and deploying into a production environment instantly, customer experience goals can be met and exceeded rapidly.
Jacada® Agent Scripting (JAS) provides an intuitive, rapid, no coding environment ensuring that it can be used by business analysts to easily write and maintain scripts and process flows. By empowering call center managers without a dependency on IT development, best practice customer experience processes become quickly and widely deployed.
Jacada® Agent Scripting (JAS) is feature rich and includes audit trails, versioning, workflow and more, and is fully compatible with all modern day API’s including Web Services, REST, RMI and JDBC.
Jacada is a leading global provider of customer service experience and interaction optimization solutions. By bridging disconnected systems and processes, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction. Founded in 1990, Jacada operates globally with offices in London; Munich; Stockholm; Atlanta, Georgia; and Herzliya, Israel. Jacada can be reached at www.jacada.com
Jacada is a trademark of Jacada Inc. All other brands or product names are trademarks of their respective owners.