ATLANTA, GA – February 18, 2010 – Jacada Ltd. (Nasdaq: JCDA), a leading provider of customer experience management and process optimization solutions for customer service operations, today announced the general availability of Jacada® WinFuse 5.5.
The Jacada WinFuse service enablement and desktop automation solution, first introduced by the company in 2004, allows Windows client/server and web applications to be "service enabled" and helps organizations unify multiple applications into one desktop presentation, improving efficiency and accuracy by eliminating redundant data entry, and resulting in streamlined business processes.
Jacada WinFuse 5.5 now supports non-invasive integration with Oracle Forms and the .NET framework, expanding the product's application integration capabilities and reducing the need for extraneous custom coding. The new product retains its capabilities to facilitate the acceptance of service-oriented architectures (SOA) and participation within the context of an Event Driven Architecture (EDA, i.e. event publishing).
"Jacada is dedicated to continued innovation in customer experience optimization solutions," said Richard Stern, senior vice president of global marketing, Jacada. "This release of Jacada WinFuse expands our market reach and provides a viable, cost-effective solution for those customers burdened by application complexity on their customer service desktop that are looking for a simplified yet dynamic interface."
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