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Press Releases

German cable operator increases efficiency and gains comprehensive view of customers with award-winning customer service technology

ATLANTA— June 17, 2012— With a customer base of approximately 8.5 million connected households throughout Germany, Kabel Deutschland (KD) turned to Jacada, a leading global provider of customer service experience technology, to provide a single yet comprehensive view of its customers.

Jacada’s solution integrates vital applications and multiple customer communication channels across KD’s contact centers to provide a single, optimized view of customer information. This integration enables agents to easily navigate through customer data and services in a more efficient matter.

ATLANTA – May 3, 2012 – Jacada, Inc., a leading provider of customer service experience and interaction optimization solutions, today announced that it has been chosen to extend its agreement with a leading US provider of health insurance products and services with Solution Support and Services over the next three years.  Revenue from these material agreements will be recognized over current and future quarters and exceeds $1 million.




Jacada’s UI for CRM was named amongst the top 20 products in the CRM category, recognized for its innovative User Interface, simplifying CRM usability and customer interactions.

bestof CRM 2012 110pxMunich – Apr. 17, 2012 - Jacada Deutschland GmbH., a leading global provider of customer service solutions, designed to improve the customer experience, today announced that Jacada UI for CRM, has been awarded the INNOVATIONSPREIS-IT Best of 2012 for innovative midsize industry solutions from Germany’s Initiative Mittelstand, in the CRM category.

The strategic partnership will enable Spanish customers to benefit from Jacada’s award-winning customer service solutions

ATLANTA — Apr. 24, 2012— Jacada, Ltd., a global customer service and process optimization solution provider, and Datapoint Spain, a leading integrator of contact center and communication solutions, today announced the formation of a mutual partnership that introduces innovative customer service solutions to the Spanish customer service and call center markets.

Expansion to address increased demand for enhanced award-winning customer service solutions

ATLANTA – Apr. 16, 2012 - Jacada Inc., a leading global provider of customer service solutions, designed to improve the customer experience, today announced its expanding global presence in key European countries including, Russia, France, Italy, Poland, Netherlands, Spain, Belgium, and the Nordics. With an extended presence in Europe, Jacada can better serve new and existing customers that are looking for cost-effective award-winning solutions for their contact centers.

Customer Satisfaction and Agent Productivity Top Call Center Challenges

Technology Designed for Call Centers Key to Driving Performance and Profitability

exec GiddyHollander
ATLANTA — Feb. 14, 2012 — The barometer of dissatisfaction for consumers when calling into a contact center has been rising steadily over the last few years despite all of the tools, checks and balances implemented by organizations. Jacada CEO Gideon “Giddy” Hollander weighs in on the radio show, Business Technology News Hour, to discuss why he believes CRM is impeding call center agents from interacting with their customers more fully due to overly automated processes and complex CRM systems.

Jacada Unveils New Product: Jacada UI for CRM

ATLANTA - Feb. 7, 2012 - Jacada, Inc., a leading global provider of call center technology designed to improve the interaction between agents and their customers, today announced the release of a new product, Jacada® UI for CRM. Jacada UI for CRM is the industry's first product designed exclusively to improve how call center agents interact  with their organization's existing CRM system. The result is an improved agent experience and increased customer satisfaction.

Jacada Workspace Agent Desktop Honored for Exceptional Innovation

ATLANTA, Jan. 26, 2012 — Jacada, Inc. announced today that TMC, a global, integrated media company, has named Jacada Workspace Agent Desktop as a Customer Interaction Solutions 2011 Product of the Year Award winner. Customer Interaction Solutions magazine is the leading publication covering CRM, call centers, and teleservices since 1982.

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