ATLANTA – June 9, 2010 – Jacada, Inc., a leading provider of customer experience and process optimization solutions, has been recently recognized as a finalist in the American-IsraeliChamber of Commerce, Southeast Region's (AICC) Eagle Star Awards. The AICC celebrates the people and companies who have made the most significant impact on business between the Southeast and Israel.
ATLANTA – May 17, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations has announced that the company will host a webcast on Wednesday, May 19, 2010 with Social Media experts, Brent Leary and Esteban Kolsky. The session will explore the complexities of social media and its growing intersection with customer experience management.
ATLANTA – April 16, 2010 – Jacada, Inc., a leading provider of customer experience and process optimization solutions, today announced that it has been positioned by Gartner in the Magic Quadrant for CRM Customer Service Contact Centers.1
ATLANTA – April 7, 2010 – Jacada, Inc., a leading provider of customer experience and process optimization solutions, today announced that it has entered into a material agreement with a new customer, a large U.S.-based provider of digital television services.
ATLANTA, GA – March 9, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, announced today that Jacada® Advisor, has been acknowledged with a 2009 Product of the Year Award from Technology Marketing Corporation's (TMC©) Customer Interaction Solutions magazine.
ATLANTA – March 4, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations has announced that the company will host a webcast on Tuesday, March 16, 2010 with Penny Reynolds from The Call Center School. The session will explore the complexities of measuring First Call Resolution in the contact center and offer some pragmatic solutions for how to do it effectively.
ATLANTA, GA – March 2, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, today announced a new business support offering, Jacada Solution Support, which provides end-to-end support for the company's contact center solutions.
ATLANTA, GA – February 25, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, today announced the general availability of Jacada® Advisor, a new product offering for results-driven customer service organizations seeking to improve the usability and user efficiency of key applications.
ATLANTA, GA – February 23, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, today announced the general availability of a new product, Jacada® Insight, which enables companies to understand and improve customer experience across all contact channels.
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