ATLANTA – January 3, 2011 – Jacada, Inc., a leading provider of unified desktop and process optimization solutions for customer service operations, today announced that Ms. Caroline Cronin, currently Jacada's Vice President of Finance, was promoted to Chief Financial Officer of the company effective January 1, 2011.
Press Releases
New Offering for Rapid Deployment with Money Back Guarantee
ATLANTA, GA – Nov 17, 2010 – Jacada Ltd. (NASDAQ: JCDAD), a leading provider of customer experience management and process optimization solutions for customer service operations, announces Jacada JumpStart, a unified desktop solution for call centers designed for rapid implementation with a low cost structure.
ATLANTA, GA – October 19, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, signs agreement with Blue Cross Blue Shield of Massachusetts (BCBSMA) to provide Jacada Fusion Integration Technologies in support of streamlining their technology services and accelerating their move to Service Oriented Architecture (SOA). This solution will allow BCBSMA to easily integrate and exchange data for critical host-based, web-based and Windows applications.
CRM Essentials Co-Founder Wraps Fall Series
ATLANTA, GA – Oct 18, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, proudly presents " Customer Service 2.0: Access the Experts," a unique online blogging and customer education program exclusively on Jacada.com. As part of this educational series join Brent Leary, Co-Founder and Partner of CRM Essentials, for a complimentary webinar Thursday, October 21, 2010 at 11am ET.
Founder of ThinkJar part of Fall Analyst Series
ATLANTA, GA – Oct 4, 2010 – Jacada, Inc., a leading provider of customer experience managementnd process optimization solutions for customer service operations, proudly presents "Customer Service 2.0: Access the Experts," a unique online blogging and customer education program exclusively on Jacada.com. As part of this educational series join Esteban Kolsky, Principal and Founder of ThinkJar, for a complimentary webinar Thursday, October 7, 2010 at 11am ET.
ATLANTA, GA – Sept 17, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, announces verification of Cisco Compatibility for Jacada WorkSpace. Jacada is a member of the Cisco Developer Network and Jacada WorkSpace 5.2 has tested compatible with Cisco Unified Contact Center Enterprise (UCCE) 7.5. Jacada is now eligible to utilize the "Cisco Compatible" logo which signifies that Jacada’s product has undergone interoperability testing by Jacada and Cisco, based on testing criteria set by Cisco.
Webinar to Feature Bruce Temkin of the Temkin Group
ATLANTA, GA – Sept 10, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, proudly presents "Customer Service 2.0: Access the Experts," a unique online blogging and customer education program exclusively on Jacada.com. As part of this educational series join Bruce Temkin, managing partner of the Temkin Group, for a complimentary webinar Wednesday, September 15, 2010 at 11am ET.
MEDIA ADVISORY
Jacada, Inc.
ATLANTA, Aug. 25, 2010
What: "Social Customer Insights: Building Customer-centric Organizations"
Who: By Kumaran Shanmuhan, Director, Product Management, Jacada Inc
When: Available immediately
Where: http://www.jacada.com/resources/main-to.htm?version=70150000000T1jP
"Access the Experts" gives participants unique access to customer service thought leaders
ATLANTA, GA – August, 10, 2010 – Jacada, Inc. a leading provider of customer experience management and process optimization solutions for customer service operations proudly presents "Customer Service 2.0: Access the Experts," a unique online blogging and customer education program beginning August 10, 2010, exclusively on Jacada.com.
Eight month Implementation Now Live on 200 Customer Care Rep Desktops
ATLANTA, GA – June 17, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, and Permanent General Companies (PGC), an American insurance provider, recently announced the implementation of the Unified Service Desktop, a solution based on the Jacada WorkSpace unified desktop platform.