Material deal extends Jacada customer service presence within the organization to improve sales order entry systems
ATLANTA – April 1, 2014 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has extended its relationship with one of the largest US-based communications providers for the implementation of a new sales agent’s desktop project. Jacada solutions are expected to simplify order entry, average call handling time, and training time to improve customer experience.
The new project designed for sales agents will encompass Jacada technologies such as Jacada WorkSpace Agent Desktop, Jacada WorkFlow for business process management, and Jacada HostFuse to extend the life, reach, and reusability of legacy systems.
“Jacada’s desktop solutions are industry proven and continue to be selected by top organizations because of our solid and innovative technology for outbound and inbound contact centers,” said Guy Yair, co-chief executive officer of Jacada. “With the backing of Jacada’s business process and automation system tools, the Jacada Agent Desktop will continue to support enterprises in simplifying their customer interactions and being more competitive in the market.”
Jacada solutions help organizations improve their customer experiences and reduce their operational costs. Jacada enables organizations to deliver advanced customer and agent interactions by implementing cutting‐edge mobile customer service and visual IVR solutions, agent desktops, and process optimization tools. Customers can benefit from an improved customer service experience at every touch point with the organization, whether at the call center, on the mobile, or at the retail store. Jacada projects often deploy in less than six months, and customers often realize a complete return on investment within 12 months of deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at www.Jacada.com.
A. Lee Judge
Marketing Programs Manager