The old rules for healthcare are no longer working. Old methods of communicating with members, obsolete tools, and rigid, outdated processes are accelerating decline for companies that do not keep pace with the changes.
Healthcare companies face a barrage of new challenges including: rapidly changing regulatory requirements, highly-segmented member demographics, and complex provider payment models, and the list goes on…. Even if a company wants to be agile and deliver a great customer experience, its infrastructure seems to fight in opposition.
Jacada solutions for Healthcare…..For twenty years, Jacada has been an industry leading provider of customer service and customer experience solutions. Now we are helping healthcare payers and BPOs breakthrough process complexity and inefficiency. Our Healthcare solutions are delivering the type of business agility that ensures great customer service and fast ROI needed to help companies stay competitive.