Questions? Feedback? powered by Olark live chat software


Jacada Utility CSx DriversUtility Providers (“Utilities”) have unique customer service improvement drivers. Unlike most other industries, Utilities are usually highly regulated and have exclusive or limited monopolies in most areas they serve. Utilities have less concern for customers switching providers based on either bad customer service or price dissatisfaction. Instead, drivers for improved customer service tend to be for protection of their limited monopolies, and for ensuring regulatory compliance.

Regulators are typically public service organizations and are comprised of elected officials. Public perception, therefore, is key, and Utilities are focused on controlling the public opinion through an improved customer service experience.

Utility provider customers who have relied on Jacada’s Utility process optimization and customer service improvement expertise:

We use cookies to make interactions with our websites and services easy and meaningful, to better understand how they are used, and to tailor advertising. You can read more about our cookie use here in our Privacy Policy. By continuing to use this site you are giving us your consent to do this.