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Overview

Jacada Utility CSx DriversUtility Providers (“Utilities”) have unique customer service improvement drivers. Unlike most other industries, Utilities are usually highly regulated and have exclusive or limited monopolies in most areas they serve. Utilities have less concern for customers switching providers based on either bad customer service or price dissatisfaction. Instead, drivers for improved customer service tend to be for protection of their limited monopolies, and for ensuring regulatory compliance.

Regulators are typically public service organizations and are comprised of elected officials. Public perception, therefore, is key, and Utilities are focused on controlling the public opinion through an improved customer service experience.


Utility provider customers who have relied on Jacada’s Utility process optimization and customer service improvement expertise:

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