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Who are we?

Jacada is a cutting edge Customer Service technology company that provides innovative products for leading organizations worldwide. Among our customers: O2, Kable Deutschland, PriceLine, Direct TV and more. Jacada new product platform is aiming to solve one of the most challenging problems in the customer service space and transform the way customers interact with their service providers.

If you are interested in working in a challenging environment on a technology that has the potential to change the customer service industry, then we’d love to hear from you. Jacada is extending its exceptional R&D group; we are looking for superstars to join our dynamic and innovative team. Come join us in building the new interaction.


Cloud (DevOps) Engineer

What are we looking for?

We are looking a soul player who loves to be in the center of the action; the ideal candidate has significant experience deploying at least one large scale system to production on AWS infrastructure. We expect the DevOps engineer to design and implement the infrastructure of Jacada’s cloud based systems, to be the technical focal point of various cloud services from the early setup phase until it is released for production and to lead a pro-active approach for monitoring and maintenance of cloud based systems.

 What will you need to succeed?

  • Experience deploying large scale system to production on AWS infrastructure.
  • Experience developing operational scripts using common scripting languages (Bash, Ruby, Python).
  • Excellent knowledge in Linux based systems.
  • Experience in deploying, scaling and monitoring a distributed system automatically using standard tools (AWS tools, Puppet, Chef, Nagios, etc)
  • Experience developing solutions using no-SQL databases. Familiarity with MongoDB - Advantage
  • Experience developing in Java with Strong OO design skills - Advantage
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    QA engineer
                                                                                           
    What are we looking for?

    We are looking for a superstar QA engineer to join a strong team that develops in Java/ J2EE environment.  The candidate will take part in the design and  testing of a new innovative product which combines the cutting edge technologies in: Java, Cloud, No-SQL and mobile.

     What will you need to succeed?

    • Experience in Software Testing of Web bases applications, in a Java/J2EE environment - hands on testing, test design, writing STD and STR
    • Java or other Object Oriented language experience.
    • Web technologies (Html, css ,javascript) experience.
    • Application server experience (e.g. Tomcat, Weblogic, Websphere)
    • Experience with mobile web applications  - Advantage
    • Experience in automation - Selenium, QTP or Winrunner  - Advantage.
    • Academic degree in Computer Science 
    • Fluent English – Read, Write, Speak 
    • Quick learner, self learner, high motivation, team player and willing to learn. 
    • Very strong sense of responsibility and able to drive results


    Platform Developer

    What are we looking for?

    We are looking for superstar developers to join a strong team that develops in Java/ J2EE environment.  The candidate will take part in the design and development of a new innovative product which combines the cutting edge technologies in: Java, Cloud, No-SQL and mobile.

    What will you need to succeed?

    • 4 years of professional experience developing software.
    • Experience developing in Java with Strong OO design skills.
    • Bachelor degree in computer science.
    • High written and verbal communication skills.
    • Experience developing J2EE software.
    • Experience working with J2EE Application servers such as Tomcat, nginx.
    • Experience with Server side technologies such as: Spring Framework , Amazon AWS, MongoDB, REST, SOAP, GridFS and Hazelcast.
    • Experience with web client Javascript technology such as :JQuery, EXT-JS, AngularJS
    • Experience in developing web server protocols based on REST services.
    • Team Player!

     

     E-mail your resumé to:  humanresourcesus@jacada.com

     

    Career Opportunities


    Jacada is an established company experiencing exponential growth in the fast moving and exciting customer service and support market. At Jacada, our people are the foundation of our success. We are a leader in delivering award-winning software solutions that drive contact center process improvement. Our customer base is diversified across multiple industries and includes some of the most well-known and innovative companies in their respective fields.

    Our global company is made up of sales and marketing professionals, software developers, business consultants, project managers and support personnel with a common goal of bringing positive change to customer service operations. We strive to employ the most creative, talented and productive professionals in the industry today, emphasizing teamwork to achieve individual and company goals.

    Our career opportunities are listed by geography. Click on a location below to review openings in that region. If you would like to inquire about a specific position, please send your resumé to the appropriate office.


    The People of Jacada

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