Non-intrusive Siebel Integration Is A Reality
Siebel remains the heavyweight CRM player in the industry. Siebel is a leader in its space. And since its acquisition by Oracle, many customers are wondering how to migrate or integrate with their Siebel application. Siebel is a powerful environment that has been used in mission critical applications. Due to the sheer complexity of the Siebel applications, seemingly trivial tasks can take many keystrokes and navigation sequences.
If you need APIs to integrate your Siebel application with other systems, Jacada offers an economical alternative that you should know about.
Siebel Applications do not usually provide an open API to read and write data from the application, perform certain functions and automate tasks. Instead of embarking on a significant and expensive customization exercise, you can use Jacada Fusion to integrate to your Siebel applications. In essence, Jacada Fusion provides you with a Siebel API.
Jacada Fusion allows you to selectively open functionality within the Siebel application and reuse this functionality through an open standard web services API, even where no API existed before! Even better, transactions can be recorded to automate a sequence of tasks directly on the Siebel application. Imagine how much more productive your agents can be if you, for example, create a transaction that automatically calculates a pro-rated bill and rekeys all the information needed by Siebel directly into the Siebel application. Companies can save hundereds of thousands of dollars in reduced Average Handle Time alone.
The key concept behind integrating to Siebel is what we call our non-invasive technology. In essence, this means that you can integrate into your Siebel applications without needing access to the source and without obtaining costly customization services or additional software icensing fees (Of course, you need to be sure you are not violating any of your terms of service with your vendor). Without changing anything in the original application, and without needing to access the source code, Jacada Fusion provides Siebel integration by enabling you to automate interactions with the application and 'drive' the system, as a user would, navigating a series of Windows forms, inserting or retrieving data as required. Jacada Fusion exposes these interactions as Web services that can be integrated into any J2EE or .NET composite application in a scalable and secure fashion.
"Customer Retention Strategies in Action: A Communications Industry Report". This industry report identifies strategies for improving customer retention, tactics for simplifying the employee experience and a case study of Vodafone UK.
Jacada WinFuse allows Windows and web-based applications to be "service enabled" â€“ that is, any and all functionality contained within an existing Windows or web application can be exposed as open standard Web service.