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Siebel Customer Service Integration and the Customer Service Desktop

The true realization of a comprehensive Jacada Siebel Customer Service integration solution results in a dynamic, "intelligent" and consistent customer interaction. Many organizations have discovered that their customer service representatives (CSRs) are limited because systems are difficult to use and are not integrated. What is required is a way to unify the customer relationship components by implementing a Siebel Customer Service integration solution and making all data directly available to the CSR.

Jacada Siebel Customer Service integration solutions unify and simplify the CSR's desktop, which dramatiContacty enhances productivity. This unified desktop approach means improved customer interaction and Contact quality, reduced Contact time, a significant reduction in data entry errors and reduced training time – all without modifying any existing systems as part of your Siebel Customer Service initiative.

Jacada WorkSpace Is Your Siebel Customer Service Integration Solution

The Jacada® WorkSpace unified service desktop provides a Siebel Customer Service integration solution solution that delivers a single, "intelligent" point of access to all the mission-critical applications and Customer Service tools required to effectively complete a customer interaction. A cohesive, unified desktop is the final step in a true turnkey Customer Service integration initiative that allows your CSRs access to the multitude of disparate systems and resources needed to effectively perform all job functions.

Jacada Siebel Customer Service integration solutions help your organization unify multiple applications into one desktop presentation, improve efficiency and accuracy by eliminating redundant data entry, streamline business processes and reduce maintenance costs.

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