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Siebel Contact Center Integration and the Customer Service Desktop

The true realization of a comprehensive Jacada Siebel Contact center integration solution solution results in a dynamic, "intelligent" and consistent customer interaction. Many organizations have discovered that their customer service representatives (CSRs) are limited because systems are difficult to use and are not integrated. What is required is a way to unify the customer relationship components by implementing a Siebel Contact center integration solution and making all data directly available to the CSR.

Jacada Siebel Contact center integration solutions unify and simplify the CSR's desktop, which dramatiContacty enhances productivity. This unified desktop approach means improved customer interaction and Contact quality, reduced Contact time, a significant reduction in data entry errors and reduced training time – all without modifying any existing systems as part of your Siebel Contact center initiative.

Jacada WorkSpace Is Your Siebel Contact Center Integration Solution

The Jacada® WorkSpace unified service desktop provides a Siebel Contact center integration solution that delivers a single, "intelligent" point of access to all the mission-critical applications and Contact center tools required to effectively complete a customer interaction. A cohesive, unified desktop is the final step in a true turnkey Contact center integration initiative that allows your CSRs access to the multitude of disparate systems and resources needed to effectively perform all job functions.

Jacada Siebel Contact center integration solutions help your organization unify multiple applications into one desktop presentation, improve efficiency and accuracy by eliminating redundant data entry, streamline business processes and reduce maintenance costs.

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