Questions? Feedback? powered by Olark live chat software

Non-intrusive Oracle Forms Integration Is a Reality

Oracle is a powerful development and runtime environment that has been used to build mission critical applications for your organization. There is little doubt they can be the backbone of many organizations with a tremendous install base. And while Oracle is powerful, there is often a need to either integrate to the Oracle application (such as those built on Oracle Forms) directly or to automate some common sequence of activities. Due to the sheer complexity of the Oracle Forms applications, seemingly trivial tasks can take many keystrokes and navigation sequences.

If you need APIs to integrate your Oracle Forms application with other systems, Jacada offers an economical alternative that you should know about.

Oracle Forms Applications do not usually provide an open API to read and write data from the application, perform certain functions and automate tasks. Instead of embarking on a significant and expensive customization exercise, you can use Jacada Fusion to integrate to your Oracle Forms applications. In essence, Jacada Fusion provides you with an Oracle Forms API.

Jacada Fusion allows you to selectively open functionality within the Oracle Forms application and reuse this functionality through an open standard web services API, even where no API existed before! Even better, transactions can be recorded to automate a sequence of tasks directly on the Oracle Forms application. Imagine how much more productive your agents can be if you, for example, create a transaction that automatically calculates a pro-rated bill and rekeys all the information needed by Oracle Forms directly into the Oracle Forms application. Companies can save hundereds of thousands of dollars in reduced Average Handle Time alone.

The key concept behind integrating to Oracle Forms is what we call our non-invasive technology. In essence, this means that you can integrate into your Oracle Forms applications without needing access to the source and without obtaining costly customization services or additional software licensing fees (Of course, you need to be sure you are not violating any of your terms of service with your vendor). Without changing anything in the original application, and without needing to access the source code, Jacada Fusion provides Oracle Forms integration by enabling you to automate interactions with the application and 'drive' the system, as a user would, navigating a series of Windows forms, inserting or retrieving data as required. Jacada Fusion exposes these interactions as Web services that can be integrated into any J2EE or .NET composite application in a scalable and secure fashion.

SOA and Oracle Forms Integration

By service-enabling your Oracle Forms application, you can resue these services as part of your composite application development iniatives. Jacada Fusion provides for the rapid adoption of service-oriented architectures (SOA), enabling IT to deliver new functionality as quickly as the business demands. When you select which parts of your Oracle Forms functionality you want to expose as Web Services, you can then reuse these web services as part of a broader SOA initative.

Benefits of Oracle Forms Integration

This Oracle Forms integration technology helps organizations unify multiple applications into one desktop presentation, improve efficiency and accuracy by eliminating redundant data entry, streamline business processes, and reduce maintenance costs. Imagine taking complex Oracle Forms operations and reducing them to an automated sequence of tasks! Jacada Fusion can navigate Oracle Forms screens, input data and read data, and accept human intervention in the midst of an automated task. Now, you can tailor your process to most optimally handle a customer service experience, rather than being constrained by the way the Oracle Forms application forces its processes on your agents.

Read More

"Customer Retention Strategies in Action: A Communications Industry Report". This industry report identifies strategies for improving customer retention, tactics for simplifying the employee experience and a case study of Vodafone UK.

Jacada WinFuse allows Windows and web-based applications to be "service enabled" – that is, any and all functionality contained within an existing Windows or web application can be exposed as open standard Web service.

Contact Jacada for more information on Amdocs API integration »

We use cookies to make interactions with our websites and services easy and meaningful, to better understand how they are used, and to tailor advertising. You can read more about our cookie use here in our Privacy Policy. By continuing to use this site you are giving us your consent to do this.