Easy No-hassle Amdocs Clarify INTEGRATION
Jacada Fusion allows you to selectively open functionality within the Amdocs application and reuse this functionality through an open standard web services API, even where no API existed before! Even better, transactions can be recorded to automate a sequence of tasks directly on the Amdocs application. Imagine how much more productive your agents can be if you, for example, create a transaction that automatically calculates a pro-rated bill and rekeys all the information needed by Amdocs directly into the Amdocs application. Companies can save hundereds of thousands of dollars in reduced Average Handle Time alone.
The key concept behind integrating to Amdocs is what we call our non-invasive technology. In essence, this means that you can integrate into your Amdocs applications without needing access to the source and without obtaining costly customization services or additional software licensing fees (Of course, you need to be sure you are not violating any of your terms of service with your vendor). Without changing anything in the original application, and without needing to access the source code, Jacada Fusion provides Amdocs API integration by enabling you to automate interactions with the application and 'drive' the system, as a user would, navigating a series of Windows forms, inserting or retrieving data as required. Jacada Fusion exposes these interactions as Web services that can be integrated into any J2EE or .NET composite application in a scalable and secure fashion.
Benefits of Amdocs Clarify Integration
This Amdocs Clarify CRM Integration technology helps organizations unify multiple applications into one desktop presentation, improve efficiency and accuracy by eliminating redundant data entry, streamline business processes, and reduce maintenance costs.
SOA and Amdocs Clarify CRM Integration
By service-enabling Amdocs Clarify CRM, Jacada Fusion provides for the rapid adoption of service-oriented architectures (SOA), enabling IT to deliver new functionality as quickly as the business demands.
"Customer Retention Strategies in Action: A Communications Industry Report". This industry report identifies strategies for improving customer retention, tactics for simplifying the employee experience and a case study of Vodafone UK.
Jacada WinFuse allows Windows and web-based applications to be "service enabled" â€“ that is, any and all functionality contained within an existing Windows or web application can be exposed as open standard Web service.