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Automate Complex Processes with Jacada Solutions

Customer retention and sustainable revenues are two key issues facing companies. Nevertheless, if you can cost-effectively automate complex processes within your existing business systems, you can reduce customer churn and lost profits because you will be increasing customer satisfaction. When you automate complex processes within your customer call center, your customers will reap the benefits of shorter wait times and faster call resolution.

With multiple, disparate systems and applications – ranging from accounting and billing systems, inventory, knowledge databases, etc. – the task to automate complex processes may seem daunting. But you can automate those processes, without replacing existing systems or rewriting your existing applications, with process optimization solutions from Jacada.

Automate Complex Processes and Create a Better Customer Experience

Jacada® Fusion is a leading non-invasive process optimization platform, allowing you to automate complex processes and simplify navigation across various business systems. From automated logon to completely re-engineered workflows, Jacada Fusion can rapidly automate complex processes without requiring any changes to your existing applications.

By implementing Jacada Fusion to automate processes within your call center environment, you can create a unified, integrated desktop, and your customer service representatives will know your customers better than ever before. Additional benefits include:

  • Typically provide complete ROI within 12 months of deployment
  • Reduced training expenses
  • Clearer path to a superior customer experience

Contact centers around the globe have utilized Jacada solutions to automate complex processes to improve their customer service business. A proven solution like Jacada Fusion can automate complex processes in your call center, driving additional revenues and helping to reduce operational expenses.

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